UCAS College

We have a commitment to provide an efficient admissions/applications system for higher education in the UK.

We aim to provide a high quality service which satisfies all customer enquiries, where and whenever required, by giving clear, accurate information and advice.

• Our standards
• Quality standards and awards
• Welsh language scheme

Vision and mission

Our vision is that UCAS is at the heart of connecting people to higher education.

Our mission is:

• creating value for members through shared services; and
• delivering admissions services that help applicants make the right choices, for the right reasons and with the right outcomes.

Customer focus

At UCAS, universities, schools, colleges and prospective students are at the heart of everything we do, and every decision we make.

We're committed to delivering a first-class service to all our customers. Our dedicated teams pride themselves on going above and beyond expectations.

Customer feedback is crucial, it helps us continue to grow and improve our services across all channels. If you’d like to get in touch with any suggestions, please email us – feedback@ucas.ac.uk.

Employee excellence

If you've received outstanding service from a UCAS employee we'd love hear all about it.

Your positive feedback helps us continually improve the way UCAS interacts with customers, so we can offer exceptional service as standard.

Just let us know the employee’s name, what they did, and why they deserve recognition.

We’ll make sure your appreciation is passed on!

Please email your comments to employeeexcellenceawards@ucas.ac.uk.